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Warranty Terms & Conditions

 

Subject to the limitations below, AES MODULES (refered to as AES, from here on) expressly warrants to the original purchaser, from the date of delivery to the agreed upon “ship to address”, through the time period of the warranty, against the failure of the part as specifically described on the customer’s receipt due to defects in AES’s materials or workmanship (a defective part). Any implied warranty of merchantability or fitness for a particular purpose are limited, to the extent allowed by law, and to the time period covered by this written warranty.If the purchaser complies with the terms of this warranty, AES will repair or replace a defective part without additional shipping cost to you. AES may, at its discretion, provide a refund equal to the price paid for the part in lieu of repair or replacement of the part. The foregoing is the only, sole and exclusive remedy under the terms of this warranty. This warranty applies only to parts installed by an independently owned and operated LICENSED AUTO REPAIR FACILITY.

Exclusions
 

  • ANY Labor or Installation charges, unless specified on the customer’s receipt and in the recorded order verification system.

 

  • Incidental or consequential damages including, but not limited to, damage to or the cost of related parts, loss of income, travel expenses, loss of transportation, towing fees, rental vehicles, or diagnostics are NOT covered by this warranty.

 

  • Parts installed in vehicles that are raced or used off-road are NOT covered by this warranty.

 

  • This warranty does not cover damage or failure arising directly or indirectly from improper installation (not in accordance with the original equipment manufacturer’s specifications) or related vehicle problems, misuse, maintenance, neglect, abuse, overheating, vandalism, abnormal operation, environmental conditions, accident or any damage which was apparent and not reported at the time of delivery.

 

  • This warranty does not cover freight costs or similar damages.

 

 

 

General Limitations
 

  • This warranty is extended only to the original purchaser and is not transferable. You must be able to provide an original receipt in your name for the warranty claim to be considered.

 

  • Any repairs not authorized in writing by AES will void the warranty.

 

  • We reserve the right to have the part inspected to insure that all pertinent provisions of this warranty have been met prior to any replacement, repair, or refund.

 

  • This part may have accessories that are attached, and must be switched or removed to accommodate proper installation, which is the responsibility of the installer. Such accessories are NOT covered by this warranty.

 

  • This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

 

  • AES does not authorize any person to create for it any obligation or liability in connection with this warranty.

 

  • This warranty is limited to defects in work performed by AES Repair Technicians on the control module. It does not apply to any other parts or systems of the vehicle, any defects not disclosed to us by the customer, or the results of any module or module related failures.

 

 

 

Warranty Null & Void If
 

  • If part or assembly is not installed within 30 days of delivery to the agreed upon “ship to” address.

 

  • Failures are caused by non-covered components, improper installation, failure to clear computer codes, defective workmanship (installer), usage for which the part was not intended, improper maintenance (as specified by the vehicle manufacturer) and/or not following manufacturer’s Technical Service Bulletins, installation instructions, and care and use requirements.

 

  • Product is installed in an application for which the vehicle manufacturer did not intend it.

 

  • Failure is caused by or related to a collision, fire, theft, vandalism, riot, explosion, lightning, earthquake, windstorm, hail, water, freezing, flood or any other Act of God.

 

  • Failure is caused by neglect, abuse, misuse, racing (whether on road or off-road), or modifications.

 

  • There is evidence that the vehicle was continually operated after a failure occurred.

 

 

 

Returns & Exchanges
 

AES accepts no returns or exchanges other than that expressed in the warranty statement on our receipt.

 

Specific Part Information:

 

ELECTRICAL PARTS are warranted for exchange only, no refunds allowed. The part must be tested by the supplier to ensure it is defective and not made so by another component on your vehicle. There are no warranties on overheated, burned, shorted, or overloaded parts. AES assumes no responsibility for improper installation, faulty regulator, or poor electrical connections.

 

Used ECM’s, ECU’s, PCM’s are sold as no replacement, no refund when bought 'used'. We guaranty the ECM was functional at the time of vehicle disassembly. They are sold as replacement only, with no refund, when rebuilt or remanufactured. We do not guaranty that any part we provide will fix your vehicle (due to misdiagnosis or other causes unrelated to the part purchased from AES) or that it is programmed and ready to install.

 

BENCH-TEST, ICE (INTERNAL COMPONENT EVAULATION) AND OR PROGRAMMING FEES are services that AES provides and are non-refundable.

 

REPAIRED OR REMANUFACTURED CONTROL MODULES are sold with a lifetime warranty (1-year on diesel) as long as all other stipulations in this document are adhered to. Proper warranty procedures must be followed and adhered to as well.

 

 

 

Filing A Claim On Defective Or Incorrect Part
 

  • Warranty holder must contact AES as soon as possible at 800-241-8133 for complete instructions on filing a warranty claim.

 

  • This warranty is extended only to the original purchaser and is not transferable.

 

  • You must be able to provide an original receipt from AES, in your name, for the warranty claim to be considered. You must also provide all original installation receipts to AES.

 

  • Any repairs not authorized by or AES in writing will void the warranty.

 

  • If a part fails in normal use or service, AES has the option to repair the part, furnish a replacement part or refund the price of the part at its sole discretion.

 

  • Any claim on a defective or incorrect part must be made within the warranty period.

 

  • We reserve the right to have the part returned to AES for verification that it is the same part they sent and is indeed defective. Upon its return, the part must be in the same condition as when sold.

 

  • It is agreed that the sole determiner of condition for return is AES. No refund or exchange can be made until supplier has verified the part condition.

 

  • There are NO returns on altered, disassembled, overheated parts or parts that fail due to external electrical issues.

 

  • New and remanufactured parts may come with additional warranty conditions and limitations that must also be followed to avoid voiding all warranties on the part.

 

  • Buyer’s remedy against seller shall only be return of the price of the part or replacement of the part.

 

 

 

Core Return Policy
 

There are no core refunds on cores if core is not able to be reworked to operate within manufacturer’s specifications. Core must be returned within 30 days of receipt of part in order to receive a core refund.

 

 

 

Freight Damage Claims
 

Any claims of freight damage must be noted with the freight carrier’s driver at time of delivery on the documents from the freight carrier. In most cases AES will initiate a freight damage claim for the buyer provided the buyer did note with freight carrier the damage at the time of receipt. If not noted at time or receipt, a claim may be made on behalf of the buyer but the part may not be warranted and any claim acceptance or denial is at the discretion of the freight carrier.

 

 

 

Cancelled Orders
 

Orders cannot be cancelled after expenses have been incurred or work has been performed by AES. Any expenses will be subtracted from the refund amount.

 

 

 

Special Orders
 

There are no returns or refunds on special orders. Exchange may be made at the discretion of the supplier.

 

 

Advice
 

If technical or mechanical advice is offered or given in connection with the purchase it will be as an accommodation to the purchaser and without charge. The seller and/or supplier shall have no responsibilities or liabilities whatsoever for the content or use of such advice.

 

 

 

Industry Standards & Policies For Warranty
 

The following are Industry standards and policies for warranty consideration. All used parts or merchandise must be inspected by buyer for defects or safety hazards. There are NO guarantees or warranties on used merchandise for apparent or non-apparent safety hazards. Used parts or merchandise may have defects and it is the responsibility of the buyer to inspect for actual or latent hazards.

 

 

 

Jurisdiction, Venue & Arbitration
 

All disputes and controversies of every kind and nature between AES and Purchaser, arising out of or relating to this agreement, transaction or purchase, shall be settled by mandatory binding arbitration in Jacksonville, Duval County, Florida, in accordance with Florida arbitration law. The arbitrator shall be an arbitrator mutually agreeable to the parties, or if the parties cannot agree, an arbitrator appointed by the Court. Jurisdiction and venue for any and all disputes and controversies between the parties shall be in Jacksonville, Duval County, Florida, and decided in accordance with the Florida law. The prevailing party in any arbitration proceeding or Court matter shall be entitled to reimbursement for reasonable attorney’s fees and costs, defined to include fees paid to arbitrators and expert witnesses.

 

 

 

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